Terms and Conditions/AGB
General Terms and Conditions (GTC)
Last updated: September 2026
These Terms and Conditions apply to all purchases made through the online shop operated by:
Belva Bones - Denise Baumann
Innsbrucker Straße 35b
6130 Schwaz
Austria
Email: info@belvabones.com
Website: www.belvabones.com
By placing an order through our online shop, you agree to these Terms and Conditions.
1. Scope of application
These Terms and Conditions apply to all contracts concluded through our online shop between Belva Bones and its customers.
Consumers are persons who enter into a contract primarily for purposes that are outside their business or professional activity.
Different provisions may apply to customers acting in the course of their business or professional activity.
2. Our products
Belva Bones creates and sells handmade and individually crafted art objects, accessories, jewellery, bags, decorations and other objects made from materials including leather, bone and other natural, recycled or reclaimed materials.
Many of our products are unique, one-of-a-kind pieces. As a result, no two pieces may be exactly alike.
Natural materials may show characteristics such as variations in colour, texture, grain, pores, markings, scars, irregularities or other natural features. Handmade objects may also contain minor variations resulting from the manufacturing process.
Such characteristics are not defects where they correspond to the description, photographs or nature of the particular product.
Where a product contains a material characteristic that is particularly relevant to its appearance or use, we will endeavour to describe it appropriately in the product listing.
3. Product images and colours
We make every reasonable effort to display our products as accurately as possible.
However, colours may appear differently depending on the customer's screen, device and display settings. Photographs may also show details differently depending on lighting and photography conditions.
Minor differences between photographs and the actual product do not constitute a defect where they result from natural materials, handmade production, lighting or screen display.
For one-of-a-kind products, the individual product shown in the product listing is generally the product that will be shipped to the customer.
4. Conclusion of the contract
The presentation of products in our online shop does not constitute a legally binding offer to conclude a purchase contract.
By clicking the final order button, the customer submits a binding offer to purchase the products contained in the shopping cart.
The contract is concluded when we accept the customer's order by sending an order confirmation by email or otherwise expressly accept the order.
We reserve the right to refuse an order in individual cases, for example where a product is no longer available, where there has been an obvious pricing or description error, or where technical circumstances prevent fulfilment of the order.
If an order cannot be fulfilled after payment has already been made, any payment received for the unavailable product will be refunded.
5. Prices and payment
All prices displayed in our online shop are stated in euros and include applicable statutory VAT where required by law.
Any additional shipping costs will be displayed separately before the customer completes the order.
The available payment methods are displayed during the ordering process.
Payment must be completed using one of the payment methods offered in the online shop.
6. Delivery
We ship to the countries displayed as available for delivery in our online shop.
Estimated delivery times are provided for information purposes and may vary depending on the destination, carrier and circumstances outside our control.
If a delivery is delayed, the customer's statutory rights remain unaffected.
Risk of accidental loss or damage to the goods passes to a consumer when the goods are delivered to the consumer or to a third party designated by the consumer, other than the carrier.
7. One-of-a-kind products and availability
Many Belva Bones products are unique, one-of-a-kind pieces.
Once a unique product has been sold, it may no longer be available.
If an order cannot be fulfilled because a unique item is no longer available, we will inform the customer and refund any payment already made for that item.
8. Right of withdrawal for consumers
If the customer is a consumer and the contract is concluded online as a distance contract, the customer generally has a statutory right of withdrawal.
The withdrawal period is generally 14 days.
The withdrawal period and the conditions for exercising the right of withdrawal are governed by the applicable Austrian consumer protection legislation, in particular the Austrian Distance and Outward Transactions Act (FAGG).
The customer may exercise the right of withdrawal without giving a reason.
To exercise the right of withdrawal, the customer must inform us of their decision by means of a clear statement, for example by email or by using the withdrawal function provided in the online shop where applicable.
The customer may use the statutory model withdrawal form, but is not required to do so.
Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply in cases where an exception provided by law applies.
In particular, this may include goods that are made according to the consumer's specifications or are clearly personalised, where the statutory requirements for this exception are met.
The fact that an item is handmade, unique or described as an art object does not by itself exclude the statutory right of withdrawal.
Where a specific product is individually made or personalised at the customer's request and the statutory exception applies, this will be stated clearly in the relevant product information before the customer places the order.
9. Effects of withdrawal
If the customer validly withdraws from the contract, we will reimburse the payments received from the customer, including the standard delivery costs charged for the original delivery, subject to the statutory rules.
We may withhold reimbursement until we have received the returned goods or until the customer has provided evidence that the goods have been sent back, whichever occurs first, unless otherwise required by law.
The customer must return the goods without undue delay and, in any event, no later than 14 days from the day on which the customer informed us of the withdrawal.
The customer is responsible for the direct cost of returning the goods unless we have agreed to bear those costs or applicable law provides otherwise.
The customer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10. Statutory warranty
All consumer purchases are subject to the statutory warranty rights applicable under Austrian law.
The statutory warranty is separate from any voluntary guarantee.
We are liable for defects that are subject to statutory warranty law.
The statutory warranty cannot be excluded or restricted to the detriment of consumers where such exclusion or restriction is prohibited by law.
The applicable statutory warranty period and the consumer's rights in the event of a defect are governed by the applicable Austrian legislation.
For goods covered by the Austrian Consumer Warranty Act (Verbrauchergewährleistungsgesetz – VGG), the statutory provisions of that Act apply.
11. Natural materials and characteristics of handmade products
Our products may contain natural or reclaimed materials, including leather and bone.
Natural materials may contain characteristics that would not normally occur in industrially manufactured products, including variations in colour, surface structure, texture, grain, pores, markings, scars, small irregularities and signs of previous use or natural ageing where applicable.
Where such characteristics are inherent to the material and have been adequately described or are apparent from the product presentation, they do not constitute a defect merely because the material is not completely uniform.
This clause does not exclude or restrict any statutory warranty rights.
12. Defects and warranty claims
If the customer believes that a product has a defect, the customer should contact us as soon as reasonably possible and provide a description of the issue and, where appropriate, photographs.
We will assess the claim in accordance with the applicable statutory warranty provisions.
Where a statutory warranty claim exists, the customer is entitled to the remedies provided by law.
Nothing in these Terms and Conditions limits any mandatory consumer rights.
13. No voluntary return or exchange policy
Apart from the statutory right of withdrawal and statutory warranty rights described above, we do not offer a general voluntary return or exchange policy unless expressly stated otherwise for a particular product.
This means that we are not obliged to accept a return simply because a customer changes their mind outside the statutory withdrawal period or because a customer would prefer a different item, unless mandatory law provides otherwise.
This provision does not affect any statutory consumer rights.
14. Intellectual property
All photographs, product images, texts, designs, graphics, logos, artwork and other content published on the Belva Bones website are protected by applicable intellectual property laws unless otherwise stated.
The content may not be reproduced, distributed, modified, copied or commercially used without our prior written permission, except where permitted by mandatory law.
15. Liability
We are liable in accordance with applicable statutory law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms and Conditions limits liability for injury to life, body or health caused by legally attributable conduct, or any other liability that cannot legally be excluded or limited.
16. Applicable law
Austrian law applies to contracts between us and the customer, subject to mandatory consumer protection provisions applicable in the country in which the consumer has their habitual residence.
The choice of Austrian law does not deprive consumers of the protection afforded to them by mandatory provisions of the law of their country of habitual residence where such provisions apply.
17. Jurisdiction
For consumers, the applicable statutory rules concerning jurisdiction apply.
No agreement in these Terms and Conditions shall deprive a consumer of any mandatory right to bring proceedings before a competent court in their country of residence.
For customers acting in the course of their business or professional activity, the competent courts at our registered business address shall have jurisdiction, unless mandatory law provides otherwise.
18. Severability
If any provision of these Terms and Conditions is or becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The invalid or unenforceable provision shall be replaced, where legally permissible, by a provision that comes as close as possible to the economic purpose of the original provision.
19. Statutory consumer information
Consumers are entitled to the statutory consumer protection rights applicable to their purchase.
Where required by law, we provide the applicable statutory withdrawal information and model withdrawal form separately.
From 27 September 2026, the legally prescribed harmonised information regarding the statutory warranty will also be displayed in the online shop in the required form.
The statutory warranty information does not constitute a voluntary guarantee and does not limit the consumer's statutory rights.
20. Contact
Belva Bones - Denise Baumann
Innsbrucker Straße 35b
6130 Schwaz
Austria
Email: info@belvabones.com
Website: www.belvabones.com
